Introduction

At Zlixy, we are committed to delivering your purchase as quickly and affordably as possible.
We offer a variety of shipping options to ensure your items arrive according to your schedule.

Shipping Process

Our shipping process consists of three stages:

  • Handling Time:
    All products undergo a production and preparation process.
    Handling time is typically 1–3 business days (Monday to Friday).

  • Transit Time:
    After your order is processed and dispatched, the estimated shipping time is 4–6 business days (Monday to Friday).

  • Total Delivery Time:
    The total estimated delivery time is 5–9 business days.

Order Cut-off Time

Orders placed before 5:00 PM Eastern Standard Time (GMT-5) will be processed the same day.
Orders placed after this time will be processed the next business day.

Courier Information

  • Courier Name: [Courier Name Placeholder]
    (Please specify the courier used, e.g., USPS, UPS, FedEx, etc.)

Shipping Fees

We offer free shipping on all orders within the United States.

Order Tracking

Once your order ships, you will receive a tracking number to monitor your shipment in real time.

Issues with Delivery

  • Item Not Received:
    If you have not received your order, please contact us at Info@zlixy.store.
    We will work with our shipping partners to investigate and resolve the issue promptly.

  • Undelivered Packages:
    Undelivered packages may incur shipping and handling fees.
    Please note:

    • Storage fees may apply after 7 days.

    • Unpaid charges may be forwarded to a debt collection agency.

  • Delivery Delays:
    If your order experiences significant delays, we will contact you immediately.
    In the case of extensive delays, you are entitled to cancel your order for a full refund.

Changes to Shipping Address

If you need to update your shipping address after placing your order:

  • Please contact us as soon as possible.

  • Address changes are not guaranteed once the order has been dispatched.

Incorrect Address

If your order is returned due to an incorrect address entered at checkout, you will be responsible for any additional shipping charges incurred.

Contact Information

Store Name: Zlixy
Business Address: 30 Elsie Dr, Manchester, CT 06042, United States
Phone Number: +1 (341) 212-4796
Email: Info@zlixy.store
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST, GMT-5)
Order Cut-off Time: 5:00 PM EST for same-day processing