Return Window
We have a 30-business-day return policy, which means you have 30 business days after receiving your item to request a return.
To Be Eligible for a Return
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping Country
We only ship products within the United States.
Returns
We accept returns for both defective and non-defective products.
To be eligible for a return, your item must be in new condition. This includes products that are:
- Unopened in original packaging
- Have never been used
- Include all tags
- In their original packaging
You’ll also need the receipt or proof of purchase.
Starting a Return
To start a return, you can contact us at Info@zlixy.store.
Please note that returns will need to be sent via mail.
If your return is accepted, we’ll send you a return shipping label (free of charge), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Info@zlixy.store.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We accept exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Edits
If you would like to edit your order, please contact us within 2 hours of placing your order. After the initial 2 hours, we will not be able to edit your order.
Lost Parcels
If your parcel is lost in transit, we will gladly replace it and ensure that your order reaches you, provided the correct address is selected at checkout. If you do not want the parcel replaced, we will have to wait 15 days before refunding the order in case the parcel finds its way to you and is delivered. Our customer service team will check on your order regularly during the two weeks to track its progress and provide you with accurate information.
Return Address
30 Elsie Dr, Manchester, CT 06042, United States
Refunds
Refunds will be processed within 10 business days after we receive and inspect your return.
If approved, you’ll be automatically refunded on your original payment method (credit/debit card, PayPal, etc.). Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@zlixy.store.
Method & Fees
Return Method: By mail
Return Label: Download and print, Free
Restocking Fees: No cost
Refund Processing Time: 10 business days
Contact Us
Store Name: Zlixy
Business Address: 30 Elsie Dr, Manchester, CT 06042, United States
Phone number: +1 (341) 212-4796
Email: Info@zlixy.store
Business Hours: Monday to Friday 9:00 AM – 5:00 PM (GMT-05:00, EST)
Order Cut-off Time: Orders placed before 5:00 PM EST are processed same-day